Terms & Conditions

Effective date: 26 September 2025

1) Who we are

The websites isapp.be, isap.me and isap.dev (together, the “Sites”) are operated by Andrii Trush (self-employed in Belgium).
Registered address: 9200 Dendermonde, Belgium
Enterprise number (KBO/BCE): BE 1016.452.805
Contact:contact@isapp.be

2) Scope and structure

These Terms consist of two parts:

Part A — Website Terms of Use (apply to anyone browsing/using the Sites); and
Part B — General Terms for Services (B2B) (apply to any proposal, statement of work “SoW”, order or other agreement concluded with business clients).

By accessing the Sites you agree to Part A. If you accept a proposal/SoW or place an order, Part B applies in addition to the specific terms in that document. In case of conflict: the signed proposal/SoW prevails, then Part B, then Part A.

Part A — Website Terms of Use

A1. Acceptance

By using the Sites you confirm that you have read and accepted these Terms. If you do not agree, please do not use the Sites.

A2. Permitted use

Use the Sites only for lawful purposes and in accordance with these Terms;
Do not attempt to bypass security, probe, scan or overload the Sites;
No scraping/automation beyond what is permitted by robots.txt;
No malicious code or content that infringes third-party rights.

A3. Intellectual property

The Sites and their content (text, graphics, code, layouts) are protected by IP laws. We grant you a limited, non-exclusive, non-transferable licence to view the Sites for personal/internal use. Any other use requires our prior written consent.

A4. Third-party services

The Sites may link to or integrate third-party resources. We do not control and are not responsible for third-party content or policies. Your use of third-party services is governed by their terms.

A5. Privacy & cookies

See our Privacy Policy and GDPR page. Manage cookies via Change cookie preferences.

A6. Disclaimers

The Sites are provided “as is” and “as available”. We do not warrant they will be uninterrupted, error-free or free of harmful components. To the maximum extent permitted by law, all warranties are disclaimed.

A7. Limitation of liability (website use)

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, loss of profits, data or goodwill arising from your use of the Sites.

A8. Changes

We may update these Terms from time to time. The “Effective date” shows the latest revision.

A9. Governing law and venue

Belgian law governs these Website Terms. Courts of East Flanders (Ghent) have exclusive jurisdiction.

Part B — General Terms for Services (B2B)

B1. Definitions

“Agreement” means a proposal/quote/order/SoW accepted by the Client together with these General Terms.
“Services” means the services described in the Agreement (e.g., web/app development, integrations, design, consulting, maintenance).
“Deliverables” means any work product we create under the Agreement. “Business Day” means a day other than a weekend/public holiday in Belgium.

B2. Order of precedence

In case of conflict: (i) the signed Agreement (proposal/SoW) prevails; (ii) these General Terms; (iii) any Client terms apply only if we expressly agree in writing.

B3. Estimates, timeline and dependencies

Schedules are estimates only and not guarantees. Dates are conditional on timely Client inputs, access and approvals.
Delays or changes by the Client, third-party vendors, hosting/platforms, or force majeure automatically extend timelines and may impact fees.
No service levels, uptime or response times are provided unless purchased in a separate SLA.

B4. Change control

Any request beyond the agreed scope is a Change Request and will be estimated separately (time-and-materials at current rates or via a change order).
Assumptions and exclusions in the Agreement are part of scope definition. Breach of assumptions may trigger a Change Request.

B5. Fees, deposits and payment

Fees are as stated in the Agreement (time-and-materials or fixed). Prices exclude VAT and taxes unless stated otherwise.
Unless agreed otherwise, small tasks (≤€1,000) are prepaid 100%. For larger projects the default schedule is 50% deposit (non-refundable), 40% at UAT, 10% at handover.
Invoices are due within 14 calendar days. We may suspend work for overdue amounts after prior notice; resumed work follows resource availability.
Pre-approved out-of-pocket expenses (e.g., licences) are re-invoiced at cost.

B6. Acceptance

Deliverables are deemed accepted upon the earliest of: (i) Client’s written acceptance; (ii) 5 Business Days after delivery without a written, specific notice of material non-conformity; or (iii) any production use by the Client.
Only material non-conformities versus the agreed specification postpone acceptance. Minor or cosmetic issues are logged for remediation without affecting acceptance.

B7. Warranty (limited)

For 14 calendar days from acceptance we will correct reproducible material defects caused solely by our work so that the Deliverables conform in all material respects to the agreed specification. This warranty excludes issues caused by third-party services, Client changes or data, environments outside our control, or misuse. After the warranty, any work is billable under a separate maintenance plan or time-and-materials.

B8. Client responsibilities

Provide timely access to information, systems and decision-makers; designate a single point of contact for approvals.
Ensure you own or have rights to the materials you supply; you are solely responsible for the legality and compliance of your content and processing.
Maintain licences/accounts for third-party tools you choose to use, unless the Agreement says otherwise.

B9. Third-party services & open-source

The Services may rely on third-party platforms, APIs, libraries or open-source components. Their terms, pricing and availability are outside our control. We are not responsible for outages or changes by such third parties.

B10. Intellectual property

Your materials. You retain all rights in materials you provide; you grant us a limited licence to use them to perform the Services.
Deliverables. Upon full payment of all fees and expenses due, you receive ownership of project-specific Deliverables expressly identified in the Agreement (excluding Pre-existing IP and Third-party components) or, where assignment is not feasible, a perpetual, worldwide, non-exclusive licence to use them for your business.
Pre-existing IP & Tools. Our methodologies, know-how, internal libraries, templates and code developed outside the project remain our exclusive property. We grant you a non-exclusive, non-transferable licence to use such items as embedded in the Deliverables, solely for your internal purposes.
Conditional licence. Any interim licence prior to full payment is revocable in case of non-payment.
Attribution/portfolio. Unless you object in writing, we may reference your name/logo and non-confidential project facts in our portfolio and marketing.

B11. Confidentiality

Each party must protect the other’s confidential information and use it only to fulfil the Agreement. This does not apply to information that is public, already known, lawfully obtained from a third party, or independently developed.

B12. Data protection

Each party complies with applicable data protection laws. Our processing is described in our Privacy Policy and GDPR page. If a data processing agreement is required (where we act as processor), the parties will sign it separately.

B13. Indemnities (Client content & compliance)

The Client shall indemnify and hold us harmless against claims, damages, costs and liabilities arising from (i) Client materials, content or data (including IP infringement), (ii) Client’s products/services or regulatory non-compliance, and (iii) use of the Deliverables contrary to the Agreement.

B14. Non-solicitation

During the term and for 12 months thereafter, neither party will actively solicit for employment any key staff or contractors of the other party who were directly involved in the Services, without prior written consent.

B15. Suspension and termination

We may suspend work for overdue payments after prior notice. Time under suspension extends deadlines.
Either party may terminate for material breach if not cured within 14 calendar days after written notice.
Client may terminate for convenience with 10 Business Days written notice; Client pays for all Services performed to date, committed third-party costs, and a cancellation fee of 20% of the remaining contract value (or €500, whichever is higher).
Upon termination, we will deliver the then-completed Deliverables after payment of all due amounts.

B16. Liability (cap; no penalties)

To the maximum extent permitted by law: (i) our aggregate liability under or in connection with the Agreement is limited to the greater of €1,000 or the fees paid by the Client to us for the Services in the three (3) months preceding the event; (ii) we are not liable for indirect, incidental, special or consequential damages, loss of profits, revenue, savings, data or goodwill; (iii) no liquidated damages, penalties or punitive damages apply against us. Nothing limits liability that cannot be limited by law.

B17. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control (including outages of third-party platforms, strikes, power/network failures, epidemics, war, government actions). The affected party will use reasonable efforts to mitigate and resume performance.

B18. Subcontracting

We may use subcontractors while remaining responsible for the Services.

B19. Miscellaneous

Entire agreement. The Agreement supersedes prior discussions regarding its subject.
Assignment. Client may not assign without our prior written consent; we may assign to an affiliate or successor.
Severability. If any provision is unenforceable, the remainder remains in effect.
Notices. Formal notices may be sent by email to the addresses stated in the Agreement or contact@isapp.be.
Independent contractor. We are an independent contractor; nothing creates employment, partnership or agency.

B20. Governing law and venue

These General Terms for Services are governed by Belgian law. Courts of East Flanders (Ghent) have exclusive jurisdiction.

Note: This template is vendor-friendly and does not constitute legal advice. Consider independent review for high-value projects.