Terms & Conditions

Last updated: 13 March 2026

1) Who we are

The website isapp.be (the "Site") is operated by Andrii Trush (self-employed in Belgium).

Registered address: 9200 Dendermonde, Belgium
Enterprise number (KBO/BCE): BE 1016.452.805
Contact: contact@isapp.be

2) Scope and structure

These Terms consist of two parts:

Part A — Website Terms of Use (apply to anyone browsing/using the Site)
Part B — General Terms for Services (B2B) (apply to any proposal, statement of work "SoW", order or other agreement concluded with business clients)

By accessing the Site you agree to Part A. If you accept a proposal/SoW or place an order, Part B applies in addition to the specific terms in that document. In case of conflict: the signed proposal/SoW prevails, then Part B, then Part A.

Part A — Website Terms of Use

A1. Acceptance

By using the Site you confirm that you have read and accepted these Terms. If you do not agree, please do not use the Site.

A2. Permitted use

Use the Site only for lawful purposes and in accordance with these Terms
Do not attempt to bypass security, probe, scan or overload the Site
No scraping/automation beyond what is permitted by robots.txt
No malicious code or content that infringes third-party rights

A3. Intellectual property

The Site and its content (text, graphics, code, layouts) are protected by IP laws. A limited, non-exclusive, non-transferable licence is granted to view the Site for personal/internal use. Any other use requires prior written consent.

A4. Third-party services

The Site may link to or integrate third-party resources. The operator does not control and is not responsible for third-party content or policies. Your use of third-party services is governed by their terms.

A5. Privacy & cookies

See the Privacy Policy and GDPR page. Manage cookies via Change cookie preferences.

A6. Disclaimers

The Site is provided "as is" and "as available". We do not warrant uninterrupted, error-free or harmless operation. To the maximum extent permitted by law, all warranties are disclaimed.

A7. Limitation of liability (website use)

To the maximum extent permitted by law, liability for indirect, incidental, special or consequential damages, loss of profits, data or goodwill arising from use of the Site is excluded.

A8. Changes

Terms may be updated from time to time. The "Last updated" date shows the latest revision.

A9. Governing law and venue

Belgian law governs these Website Terms. Courts of East Flanders (Ghent) have exclusive jurisdiction.

Part B — General Terms for Services (B2B)

B1. Definitions

"Agreement" means a proposal/quote/order/SoW accepted by the Client together with these General Terms
"Services" means the services described in the Agreement (e.g., web/app development, integrations, design, consulting, maintenance)
"Deliverables" means any work product created under the Agreement
"Business Day" means a day other than a weekend/public holiday in Belgium

B2. Order of precedence

In case of conflict: (i) the signed Agreement (proposal/SoW) prevails; (ii) these General Terms; (iii) any Client terms apply only if expressly agreed in writing.

B3. Estimates, timeline and dependencies

Schedules are estimates only and not guarantees. Dates are conditional on timely Client inputs, access and approvals
Delays or changes by the Client, third-party vendors, hosting/platforms, or force majeure automatically extend timelines and may impact fees
No service levels, uptime or response times are provided unless purchased in a separate SLA

B4. Change control

Any request beyond the agreed scope is a Change Request and will be estimated separately (time-and-materials at current rates or via a change order)
Assumptions and exclusions in the Agreement are part of scope definition. Breach of assumptions may trigger a Change Request

B5. Fees, deposits and payment

Fees are as stated in the Agreement (time-and-materials or fixed). Prices exclude VAT and taxes unless stated otherwise
Unless agreed otherwise, small tasks (≤€1,000) are prepaid 100%. For larger projects the default schedule is 50% deposit (non-refundable), 40% at UAT, 10% at handover
Invoices are due within 14 calendar days. Work may be suspended for overdue amounts after prior notice; resumed work follows resource availability
Pre-approved out-of-pocket expenses (e.g., licences) are re-invoiced at cost

B6. Acceptance

Deliverables are deemed accepted upon the earliest of: (i) Client's written acceptance; (ii) 5 Business Days after delivery without a written, specific notice of material non-conformity; or (iii) any production use by the Client
Only material non-conformities versus the agreed specification postpone acceptance. Minor or cosmetic issues are logged for remediation without affecting acceptance

B7. Warranty (limited)

For 14 calendar days from acceptance we will correct reproducible material defects caused solely by our work so that the Deliverables conform in all material respects to the agreed specification. This warranty excludes issues caused by third-party services, Client changes or data, environments outside our control, or misuse. After the warranty, any work is billable under a separate maintenance plan or time-and-materials.

B8. Client responsibilities

Provide timely access to information, systems and decision-makers; designate a single point of contact for approvals
Ensure you own or have rights to the materials you supply; you are solely responsible for the legality and compliance of your content and processing
Maintain licences/accounts for third-party tools you choose to use, unless the Agreement says otherwise

B9. Third-party services & open-source

The Services may rely on third-party platforms, APIs, libraries or open-source components. Their terms, pricing and availability are outside our control. There is no responsibility for outages or changes by such third parties.

B10. Intellectual property

Your materials. You retain all rights in materials you provide; you grant a limited licence to use them to perform the Services
Deliverables. Upon full payment of all fees and expenses due, you receive ownership of project-specific Deliverables expressly identified in the Agreement (excluding Pre-existing IP and Third-party components) or, where assignment is not feasible, a perpetual, worldwide, non-exclusive licence to use them for your business
Pre-existing IP & Tools. Methodologies, know-how, internal libraries, templates and code developed outside the project remain exclusive property. A non-exclusive, non-transferable licence is granted to use such items as embedded in the Deliverables, solely for your internal purposes
Conditional licence. Any interim licence prior to full payment is revocable in case of non-payment
Attribution/portfolio. Unless you object in writing, the operator may reference your name/logo and non-confidential project facts in portfolio and marketing

B11. Confidentiality

Each party must protect the other's confidential information and use it only to fulfil the Agreement. This does not apply to information that is public, already known, lawfully obtained from a third party, or independently developed.

B12. Data protection

Each party complies with applicable data protection laws. Our processing is described in our Privacy Policy and GDPR page. If a data processing agreement is required (where we act as processor), the parties will sign it separately.

B13. Indemnities (Client content & compliance)

The Client shall indemnify and hold us harmless against claims, damages, costs and liabilities arising from (i) Client materials, content or data (including IP infringement), (ii) Client's products/services or regulatory non-compliance, and (iii) use of the Deliverables contrary to the Agreement.

B14. Non-solicitation

During the term and for 12 months thereafter, neither party will actively solicit for employment any key staff or contractors of the other party who were directly involved in the Services, without prior written consent.

B15. Suspension and termination

Work may be suspended for overdue payments after prior notice. Time under suspension extends deadlines
Either party may terminate for material breach if not cured within 14 calendar days after written notice
Client may terminate for convenience with 10 Business Days written notice; Client pays for all Services performed to date, committed third-party costs, and a cancellation fee of 20% of the remaining contract value (or €500, whichever is higher)
Upon termination, the then-completed Deliverables will be delivered after payment of all due amounts

B16. Liability (cap; no penalties)

To the maximum extent permitted by law: (i) our aggregate liability under or in connection with the Agreement is limited to the greater of €1,000 or the fees paid by the Client to us for the Services in the three (3) months preceding the event; (ii) we are not liable for indirect, incidental, special or consequential damages, loss of profits, revenue, savings, data or goodwill; (iii) no liquidated damages, penalties or punitive damages apply against us.

Nothing limits liability that cannot be limited by law.

B17. Force majeure

Neither party is liable for failure or delay caused by events beyond reasonable control (including outages of third-party platforms, strikes, power/network failures, epidemics, war, government actions). The affected party will use reasonable efforts to mitigate and resume performance.

B18. Subcontracting

Subcontractors may be used while remaining responsible for the Services.

B19. Miscellaneous

Entire agreement. The Agreement supersedes prior discussions regarding its subject
Assignment. Client may not assign without prior written consent; we may assign to an affiliate or successor
Severability. If any provision is unenforceable, the remainder remains in effect
Notices. Formal notices may be sent by email to the addresses stated in the Agreement or contact@isapp.be
Independent contractor. We are an independent contractor; nothing creates employment, partnership or agency

B20. Governing law and venue

These General Terms for Services are governed by Belgian law. Courts of East Flanders (Ghent) have exclusive jurisdiction.